Refund and Cancellation Policy

Last updated: October 21, 2026

This policy explains how cancellations and refunds work for services provided by PawPixel Creatives LLC. It forms part of our Terms of Service.

1. Monthly services

Monthly services, such as advertising and account management, run month to month. You can cancel at any time with 30 days' written notice by email to contact@pawpixelcreatives.com. Fees for the notice period are payable. Fees for a month that has already started aren't refundable, because the work for that month is already under way.

2. Design and content projects

  • If you cancel before work starts, we refund any payment in full.
  • If you cancel after work has started, you pay for the work completed up to that point. We deliver that work to you and refund anything you paid beyond it.
  • Once the final deliverables have been delivered and approved, project fees aren't refundable.

3. Revisions

Each project includes the revision rounds stated in your Quote. If the delivered work doesn't match the brief we agreed, we revise it until it does, at no extra cost. Changes to the brief after work has started may be quoted separately.

4. The $20 image trial

The trial fee is refundable in full if we haven't started the design. Once the image has been delivered, the fee covers the design and one round of revisions and isn't refundable.

5. If we can't deliver

If we're unable to deliver work you've paid for, we refund the amount for the undelivered work in full.

6. Ad spend and third-party costs

Ad spend is billed by the marketplace directly to you and isn't refundable by us. Third-party costs bought for your project with your approval, such as apps, fonts or stock assets, aren't refundable once purchased.

7. Work ordered through freelance platforms

If you hired us through a third-party freelance platform, that platform's refund and dispute process applies to the work ordered there.

8. How to cancel or request a refund

Email contact@pawpixelcreatives.com with your name, your brand and the invoice concerned. We reply within 5 business days. Approved refunds are sent to the original payment method, usually within 10 business days.